LifeLong West Berkeley Health Center

Valuma Moore 2 months ago

stop having your mean staff call me at 8 am. send Kira or Kiara a warning. If I ask to be connected to someone else or her boss you tell her to connect them. filing a complaint with fcc

marjo hughes 3 months ago

I deal with Lifelong's Street Medicine team. they helped me get my hernia repair surgery approved by Medicare, scheduled at the hospital I wanted it done at, and put me up for 2 weeks at their respite facility so I had time off the streets to recover. I have had nothing but good experiences with Lifelong, they have some of the most caring and capable people on their staff.

zindagi shukria Edited a month ago

I am thankful to lıfe long berkley . Neat clean comfy environment Polite staff Joanna Tomas ıs a carıng and Nıce one Strongly recommended

Alani G 4 months ago

I just got off the phone with their urgent care, and I couldn't believe the level of rudeness from the staff on the line. She spoke to me in a very surprisingly informal, impatient way. "So did want to come in today or tomorrow or..." was her question, and I told her today would be fine, trying to polite to her. She told me that today there would be nine avaliable slots and its first come, first serve. I thought she was talking about appointment slots, not drop ins, so I told id be ok with that. I was expecting her to explain a time slot, but instead, she just kept repeating: "there are nine slots avaliable, and its first come, first serve" With her voice getting increasingly irritated. She didnt bother to clarify herself, or explain she meant drop ins. I said "ok, ill go with that...", thinking, again, that she was going to 'give' me a time slot. Instead, she hangs up on me. No polite goodbye, no clarification. If this is how folks are treated at this facility, im very concerned. There was zero genuine care or professionalism from this individual member of Lifelong's staff. I'm new to Lifelong Medical, and based on this call and my impression of a total lack of professionalism a

Toni Cox 6 months ago

You will not be able to see your assigned primary care provider ever. All booked up. Instead you will see the next random NP who has a slot open. I have been at Lifelong about ten years and rarely have seen the same hcp twice. The referral office does not call the specialist to see if there is availability first. It is not in their protocol. It has happened at least three times for different referals. As a consequence, you lose at least another two weeks each time. If you have CHRONIC PAIN?, DO NOT STAY AT LIFELONG OR JOIN. You will suffer while they slowly move on the next patient on their list and forget you. And yes, you are forgotten.